TempFolder Support

Welcome to the support page for TempFolder for macOS. We're here to help you get the most out of our application.

Essential Support Information

As per Apple's guidelines for App Store submissions, this page provides necessary support details for TempFolder users.

1. Contact Information

• Email Support: For any questions, issues, or feedback, please email us at: support@support.zenide.ai
• Mailing Address:
  Zenide Team
  Ul. Jana Nowaka-Jeziorańskiego 7/31
  03-984
  Warsaw, Poland

2. Frequently Asked Questions (FAQs)

• Q: How do I install TempFolder?

  A: TempFolder is distributed exclusively through the Mac App Store. It will install automatically after you download it from the App Store.

• Q: Is TempFolder compatible with my version of macOS?

  A: TempFolder is designed for macOS 13.0 and later. Compatibility details are always listed on the Mac App Store page.

• Q: What happens to my files when a TempFolder expires?

  A: By default, files within an expired TempFolder are moved to the Trash. You can typically recover them from the Trash if needed, unless you've configured TempFolder to delete them permanently or emptied your Trash.

• Q: Can I pin important files to prevent them from being deleted?

  A: Yes, TempFolder includes a feature to "pin" files or subfolders within a TempFolder. Pinned items are excluded from automatic cleanup.

3. User Guides and Documentation

(We are working on comprehensive user guides. Key functionalities are covered in the FAQs and on the main product page.)

4. Troubleshooting Resources

• Issue: TempFolder isn't starting or is crashing.

  • Ensure your macOS is up to date.
  • Try restarting your Mac.
  • Reinstall TempFolder. If the issue persists, please contact us via the support email.

• Issue: Files are not being cleaned up as expected.

  • Check the expiration settings for your TempFolders.
  • Ensure TempFolder has the necessary permissions (e.g., Full Disk Access if it manages files across various locations, though typically it manages its own designated spaces).
  • Contact support with details if the problem continues.

5. Feedback and Feature Requests

We love hearing from our users! If you have any feedback, suggestions, or feature requests that could make TempFolder even better, please share them by emailing `support@support.zenide.ai`.

6. Support Hours and Response Time

• Our primary support channel is email.
• We aim to respond to all inquiries within 1-2 business days (Monday - Friday, excluding public holidays).

7. Privacy Policy Link

Your privacy is important to us. Please review the Zenide Privacy Policy for details on how we handle data.

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Thank you for using TempFolder!