SpectraColor Support

Get help and support for SpectraColor for macOS. Find FAQs, troubleshooting guides, and contact information.

Page last updated: 2026-02-22

Welcome to the support page for SpectraColor for macOS. We're here to help you get the most out of your color picker.

Essential Support Information

As per Apple's guidelines for App Store submissions, this page provides necessary support details for SpectraColor users.

1. Contact Information

  • Email Support: For any questions, issues, or feedback, please email us at: support@zenide.ai
  • Mailing Address:
    Zenide Team
    Ul. Jana Nowaka-Jeziorańskiego 7/31
    03-984
    Warsaw, Poland

2. Frequently Asked Questions (FAQs)

  • Q: How do I pick a color from the screen?

    A: Click the SpectraColor icon in your menu bar and press 'Pick Color', or use the global keyboard shortcut you configured in Settings. Your cursor will turn into a crosshair — click anywhere on screen to capture the color.

  • Q: What color formats are supported?

    A: SpectraColor displays colors in Hex, RGB, RGB (0-1), HSL, and HSV. Click the copy icon next to any format to copy it to your clipboard.

  • Q: Where is my color history stored?

    A: All color history is stored locally on your Mac. Nothing is sent to any server. You can browse and search your history from the History tab.

  • Q: How does the contrast checker work?

    A: Go to the Contrast tab and select two colors (foreground and background). SpectraColor calculates the contrast ratio and shows pass/fail results for WCAG AA and AAA standards at both normal and large text sizes.

  • Q: What color blindness types are simulated?

    A: SpectraColor simulates eight types of color vision deficiency: protanopia, deuteranopia, tritanopia, protanomaly, deuteranomaly, tritanomaly, achromatopsia, and achromatomaly.

  • Q: How do I extract a gradient from an image?

    A: Go to the Gradient tab and drag-and-drop any image into the drop zone. SpectraColor will automatically analyze the image and extract its gradient color stops.

  • Q: What palette types can I generate?

    A: SpectraColor generates complementary, analogous, triadic, split-complementary, tetradic, and monochromatic palettes from any starting color.

  • Q: How do I restore my purchase on a new Mac?

    A: Open SpectraColor Settings and click 'Restore Purchases'. Make sure you're signed into the same Apple ID you used for the original purchase.

  • Q: Does SpectraColor work with multiple displays?

    A: Yes. The color picker works across all connected displays, including external monitors with different color profiles.

  • Q: What macOS versions are supported?

    A: SpectraColor requires macOS 14.0 (Sonoma) or later.

3. Feature Overview

SpectraColor includes six main tools accessible from the menu bar popover:

4. Troubleshooting Resources

  • Issue: The color picker isn't working or the keyboard shortcut doesn't respond.

    • Go to System Settings → Privacy & Security → Accessibility and ensure SpectraColor is enabled.
    • Go to System Settings → Privacy & Security → Screen Recording and ensure SpectraColor is enabled (required for picking colors from screen).
    • Try quitting and restarting SpectraColor.
    • Check that no other app is using the same keyboard shortcut in Settings.

  • Issue: Colors look different from what I see on screen.

    • SpectraColor captures the actual pixel color, which may differ from what you perceive due to display color profiles.
    • Ensure your display is calibrated in System Settings → Displays → Color Profile.
    • Some apps render UI at different color spaces — SpectraColor captures the sRGB value.

  • Issue: Gradient extraction isn't detecting colors correctly.

    • Try a higher-resolution version of the image for better results.
    • Images with very subtle gradients may produce fewer color stops.
    • Ensure the image format is supported (PNG, JPEG, HEIC, TIFF).

  • Issue: Purchase not recognized / Pro features locked.

    • Go to Settings and click 'Restore Purchases'.
    • Ensure you're signed into the correct Apple ID.
    • Check your internet connection and try again.

5. Feedback and Feature Requests

We love hearing from our users! If you have any feedback, suggestions, or feature requests that could make SpectraColor even better, please share them by emailing `support@zenide.ai`.

6. Support Hours and Response Time

  • Our primary support channel is email.
  • We aim to respond to all inquiries within 1-2 business days (Monday - Friday, excluding public holidays).

7. Privacy Policy Link

Your privacy is important to us. SpectraColor stores all data locally on your Mac and never sends anything to external servers. Please review the Zenide Privacy Policy for more details.

Thank you for using SpectraColor!