Glitsch Support

Welcome to the support page for Glitsch for iOS. We're here to help you get the most out of your creative journey.

Essential Support Information

This page provides necessary support details for Glitsch users, in line with Apple's App Store guidelines.

1. Contact Information

• Email Support: For any questions, issues, or feedback, please email us at: support@support.zenide.ai
• Mailing Address:
  Zenide Team
  Ul. Jana Nowaka-Jeziorańskiego 7/31
  03-984
  Warsaw, Poland

2. Frequently Asked Questions (FAQs)

• Q: How do I unlock all the effects?

  A: Glitsch offers a 'Premium Effects Pack' as a one-time, non-consumable in-app purchase for $9.99. This single purchase unlocks all current and future premium effects permanently. There are no subscriptions.

• Q: Can I use Glitsch on my iPad?

  A: Currently, Glitsch is optimized for iPhone. An iPad version is on our roadmap!

• Q: Does Glitsch work on videos?

  A: Yes! All effects work in real-time on both photos and videos from your library, or directly from the camera.

• Q: How do I save an effect setting I like?

  A: After you've adjusted an effect, tap the 'Save' (star) icon to save it as a preset. You can find all your saved presets in the 'Favorites' category in the effect browser.

• Q: What happens to the original photo or video?

  A: Glitsch performs non-destructive editing. Your original media is never modified. When you export, a new file is created with the effects applied.

3. User Guides and Documentation

(We are working on comprehensive video tutorials. Key functionalities are covered in the FAQs and on the main product page.)

4. Troubleshooting Resources

• Issue: The app is crashing or not starting.

  • Please ensure you are running the latest version of iOS.
  • Try restarting your device.
  • If the problem persists, please delete and reinstall the app from the App Store. Your presets and purchases can be restored. If issues continue, contact us via email.

• Issue: My purchase isn't showing up.

  • Please tap the 'Restore Purchases' button, which can usually be found on the premium purchase screen.
  • Make sure you are signed in with the same Apple ID you used to make the purchase.
  • If you still have trouble, contact support with your purchase receipt.

5. Feedback and Feature Requests

We love hearing from our users! If you have any feedback, ideas for new effects, or feature requests, please share them by emailing `support@support.zenide.ai`.

6. Support Hours and Response Time

• Our primary support channel is email.
• We aim to respond to all inquiries within 1-2 business days (Monday - Friday, excluding public holidays).

7. Privacy Policy Link

Your privacy is important to us. Please review the Zenide Privacy Policy for details on how we handle data.

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Thank you for creating with Glitsch!