ClipKeep Pro Support

Welcome to the support page for ClipKeep Pro for macOS. We're here to help you get the most out of your clipboard manager.

Essential Support Information

As per Apple's guidelines for App Store submissions, this page provides necessary support details for ClipKeep Pro users.

1. Contact Information

• Email Support: For any questions, issues, or feedback, please email us at: support@zenide.ai
• Mailing Address:
  Zenide Team
  Ul. Jana Nowaka-Jeziorańskiego 7/31
  03-984
  Warsaw, Poland

2. Frequently Asked Questions (FAQs)

• Q: How do I access my clipboard history?

  A: Press Command+Shift+V (⌘⇧V) from anywhere on your Mac. The ClipKeep window will appear with your full clipboard history. You can also click the ClipKeep icon in your menu bar.

• Q: Why isn't ClipKeep capturing my clipboard?

  A: ClipKeep needs Accessibility permissions to function properly. Go to System Settings → Privacy & Security → Accessibility and make sure ClipKeep is enabled. You may need to restart ClipKeep after granting permissions.

• Q: How do I paste without formatting?

  A: Press Command+Shift+Option+V (⌘⇧⌥V) to paste the current clipboard content as plain text. You can also right-click any item in ClipKeep and select 'Copy as Plain Text'.

• Q: What's the difference between Free and Pro?

  A: The free version includes 25 items of text-only history, search, and the global hotkey. Pro unlocks unlimited history, image/file support, pinning, text transformations, paste queue, and export/import features.

• Q: How do I restore my purchase on a new Mac?

  A: Open ClipKeep Settings, scroll to the 'ClipKeep Pro' section, and click 'Restore Purchases'. Make sure you're signed into the same Apple ID you used for the original purchase.

• Q: Is my clipboard data synced to the cloud?

  A: No. ClipKeep stores all data locally on your Mac. Nothing is sent to any server. Your clipboard history is completely private.

• Q: Why are some apps excluded from clipboard capture?

  A: ClipKeep automatically excludes content from password managers (1Password, Bitwarden, LastPass, etc.) for your security. Content marked as 'concealed' by these apps is never stored.

• Q: How do I use the paste queue?

  A: Right-click items in your clipboard history and select 'Add to Paste Queue'. Then press Command+Shift+N (⌘⇧N) to paste items in order, one at a time.

• Q: Can I export my clipboard history?

  A: Yes! Go to Settings → Data → Export History. This exports your text items as a JSON file. Images are excluded to keep file sizes manageable.

• Q: What macOS versions are supported?

  A: ClipKeep Pro requires macOS 14.0 (Sonoma) or later.

3. Keyboard Shortcuts Reference

Master ClipKeep with these keyboard shortcuts:

4. Troubleshooting Resources

• Issue: ClipKeep isn't capturing clipboard items.

  • Go to System Settings → Privacy & Security → Accessibility and ensure ClipKeep is enabled.
  • Try quitting and restarting ClipKeep.
  • Restart your Mac if the issue persists.

• Issue: Global hotkey (⌘⇧V) isn't working.

  • Check that no other app is using the same keyboard shortcut.
  • Ensure Accessibility permissions are granted.
  • Try removing and re-adding ClipKeep from Accessibility permissions.

• Issue: Purchase not recognized / Pro features locked.

  • Go to Settings and click 'Restore Purchases'.
  • Ensure you're signed into the correct Apple ID.
  • Check your internet connection and try again.

• Issue: Images aren't being captured.

  • Image capture is a Pro feature. Ensure you have Pro unlocked.
  • Very large images (over 5MB) are skipped to save storage.
  • Some apps use proprietary clipboard formats that may not be supported.

5. Feedback and Feature Requests

We love hearing from our users! If you have any feedback, suggestions, or feature requests that could make ClipKeep Pro even better, please share them by emailing `support@zenide.ai`.

6. Support Hours and Response Time

• Our primary support channel is email.
• We aim to respond to all inquiries within 1-2 business days (Monday - Friday, excluding public holidays).

7. Privacy Policy Link

Your privacy is important to us. ClipKeep stores all data locally on your Mac and never sends anything to external servers. Please review the Zenide Privacy Policy for more details.

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Thank you for using ClipKeep Pro!